# Reporting Issues¶ ↑

## Reporting security issues¶ ↑

If you’ve found a security vulnerability, please follow these instructions.

## Reporting bugs¶ ↑

If you’ve encountered a bug in Ruby, please report it to the Redmine issue tracker available at bugs.ruby-lang.org, by following these steps:

- Check if anyone has already reported your issue by searching the Redmine issue tracker.

- If you haven’t already, sign up for an account on the Redmine issue tracker.

- If you can’t find a ticket addressing your issue, please create a new issue. You will need to fill in the subject, description and Ruby version.

  - Ensure the issue exists on Ruby master by trying to replicate your bug on the head of master (see "making changes to Ruby").

  - Write a concise subject and briefly describe your problem in the description section. If your issue affects a released version of Ruby, please say so.

  - Fill in the Ruby version you're using when experiencing this issue (the output of running `ruby -v`).

  - Attach any logs or reproducible programs to provide additional information. Any scripts should be as small as possible.

- If the ticket doesn’t have any replies after 10 days, you can send a reminder.

- Please reply to feedback requests. If a bug report doesn't get any feedback, it'll eventually get rejected.

### Reporting website issues¶ ↑

If you’re having an issue with the bug tracker or the mailing list, you can contact the webmaster, Hiroshi SHIBATA (hsbt@ruby-lang.org).

You can report issues with ruby-lang.org on the repo's issue tracker.

## Requesting features¶ ↑

If there’s a new feature that you want to see added to Ruby, you will need to write a proposal on the Redmine issue tracker. When you open the issue, select `Feature` in the Tracker dropdown.

When writing a proposal, be sure to check for previous discussions on the topic and have a solid use case. You should also consider the potential compatibility issues that this new feature might raise. Consider making your feature into a gem, and if there are enough people who benefit from your feature it could help persuade Ruby core.

Here is a template you can use for a feature proposal:

    # Abstract

    Briefly summarize your feature

    # Background

    Describe current behavior

    # Proposal

    Describe your feature in detail

    # Use cases

    Give specific example uses of your feature

    # Discussion

    Describe why this feature is necessary and better than using existing features

    # See also

    Link to other related resources (such as implementations in other languages)

## Backport requests¶ ↑

If a bug exists in a released version of Ruby, please report this in the issue. Once this bug is fixed, the fix can be backported if deemed necessary. Only Ruby committers can request backporting, and backporting is done by the backport manager. New patch versions are released at the discretion of the backport manager.

Ruby versions can be in one of three maintenance states:

- Stable releases: backport any bug fixes

- Security maintenance: only backport security fixes

- End of life: no backports, please upgrade your Ruby version

## Add context to existing issues¶ ↑

There are several ways you can help with a bug that aren’t directly resolving it. These include:

- Verifying or reproducing the existing issue and reporting it

- Adding more specific reproduction instructions

- Contributing a failing test as a patch (see “making changes to Ruby”)

- Testing patches that others have submitted (see “making changes to Ruby”)